2024-11-20 9:50PM ET

Current Status:

• Aerial Crews have completed hanging the new conduit and splicers are prepping the line for splicing.
• At this time, we do not have an Estimated Time of Repair (ETR).

2024-11-20 6:40PM ET

Current Status:

• Aerial Crews have made it onsite to hang the new conduit. Splicers are burning the west splice point at this time.
• At this time, we do not have an Estimated Time of Repair (ETR).
  
  

 2024-11-20 5:30PM ET

What happened:

• Our Outside Plant (OSP) team is has identified the loss of light and found that there is a 96 count fiber cable that will need to be replaced.
  

Current Status:

• Our team is actively addressing the situation.
• At this time, we do not have an Estimated Time of Repair (ETR).

2024-11-20 4:30PM ET

We regret to inform you that an unexpected incident has caused a disruption to our services in your area.

What happened:

• Our Outside Plant (OSP) team is still working to isolate the area that has a loss of light.
  

Current Status:

• Our team is actively addressing the situation.
• At this time, we do not have an Estimated Time of Repair (ETR).

2024-11-20 12:38PM ET 

We regret to inform you that our monitoring systems have detected a disruption in the service at your location. Our technical team is actively working to diagnose the issue and restore connectivity as swiftly as possible.

We understand the importance of a stable internet connection, and we sincerely apologize for any inconvenience this may have caused. Please be assured that we are deploying all available resources to identify and resolve the issue promptly.

We will keep you updated on the progress of the resolution. In the meantime, if you have any specific concerns or questions, please feel free to reach out to our support team through our ticket system.

Thank you for your patience and understanding.