Acceptable Use
1. INTRODUCTION
National Wi-Fi’s Acceptable Use Policy (“AUP”) is intended to help enhance the use of the Internet by preventing unacceptable use. All users of National Wi-Fi’s Internet service (“Service”) including those who access our Service but do not have accounts (“Visitors”), as well as those who pay a monthly service fee to subscribe to the Service (“Members”) must comply with this AUP. You are responsible for any misuse of the Service, even if the misuse was committed by a friend, family member, or guest with access to your Service account. Therefore, you must take steps to ensure that others do not use your account to gain unauthorized access to the Service by, for example, strictly maintaining the confidentiality of your Service login and password. In all cases, you are solely responsible for the security of any device you choose to connect to the Service, including any data stored or shared on that device.
National Wi-Fi supports the free flow of information and ideas over the Internet and does not actively monitor use of the Service under normal circumstances. Similarly, National Wi-Fi does not exercise editorial control over the content of any Web site, electronic mail transmission, news group, or other material created or accessed over or through the Service, except for certain proprietary websites. However, in National Wi-Fi’s effort to promote good citizenship within the Internet community, National Wi-Fi will respond appropriately if it becomes aware of inappropriate use of our Service. Although National Wi-Fi has no obligation to monitor the Service and/or the network, National Wi-Fi reserves the right at any time to monitor bandwidth, usage, transmissions, and content from time to time to operate the Service; to identify violations of the AUP; and/or to protect the network, the Service and National Wi-Fi users. National Wi-Fi prefers to advise customers of inappropriate behavior and any necessary corrective action. However, if the Service is used in a way that National Wi-Fi, in their sole discretion, believes violates this AUP, National Wi-Fi may take any responsive actions they deem appropriate. These actions include, but are not limited to, suspension or termination of your account, billing you for administrative costs and/or reactivation charges. Neither National Wi-Fi nor its affiliates, or agents will have any liability for any of these responsive actions. These actions are not National Wi-Fi’s exclusive remedies and National Wi-Fi may take any other legal or technical action it deems appropriate. National Wi-Fi reserves the right to investigate suspected violations of this AUP, including the gathering of information from the user or users involved and the complaining party, if any, and examination of material on National Wi-Fi’s servers and network. You expressly authorize National Wi-Fi to cooperate with (i) law enforcement authorities in the investigation of suspected legal violations, and (ii) system administrators at other Internet service providers or other network or computing facilities in order to enforce this policy. This cooperation may include National Wi-Fi providing available personally identifiable information about you to law enforcement or system administrators, including, but not limited to, username, subscriber name, and other account information. This AUP should be read in conjunction with our other policies.
You agree to indemnify, defend and hold harmless National Wi-Fi and its affiliates, suppliers, and agents against all claims and expenses (including reasonable attorney fees) resulting from you engaging in any of the prohibited activities listed in this AUP or resulting from your violation of the AUP or of any other posted National Wi-Fi policy related to the Service. Your indemnification will survive any termination of the Subscriber Agreement.
2. VIOLATIONS OF ACCEPTABLE USE POLICY
The following constitute violations of this AUP:
a. IILLEGAL USE – Using the Services to transmit any material (by email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, state, national or international law, or any rules or regulations promulgated there under.
b. HARM TO MINORS – Using the Services to harm, or attempt to harm, minors in any way.
c. THREATS – Using the Services to transmit any material (by email, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property.
d. HARRASSMENT – Using the Services to transmit any material (by email, uploading, posting, or otherwise) that harasses another.
e. FRAUDULENT ACTIVITY – Using the Services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam.
f. FORGERY OR IMPERSONATION – Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation. Using deliberately misleading headers in news postings in order to avoid spam email address collectors is allowed.
g. UNSOLICITED COMMERCIAL EMAIL / UNSOLICITED BULK EMAIL – Using the Services to transmit any unsolicited commercial email or unsolicited bulk email. Activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email whether or not that email is commercial in nature are prohibited.
h. UNAUTHORIZED ACCESS – Using the Services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of National Wi-Fi’s or another entity’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data.
i. COPYRIGHT OR TRADEMARK INFRINGEMENT – Using the Services to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
j. RESELLING SERVICE – Reselling the Service or otherwise make available to anyone outside the Premises, the ability to use the Service, in whole or in part, directly or indirectly, or on a bundled or unbundled basis. The Service is for personal and non-commercial use only and you agree not to use the Service for operation as an Internet service provider or for any business enterprise or purpose, or as an end-point on a non-National Wi-Fi local area network or wide area network.
k. NETWORK DISRUPTIONS AND UNFRIENDLY ACTIVITY – Using the Services for any activity which adversely affects the ability of other people or systems to use National Wi-Fi Services or the Internet. This includes “denial of service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Member may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Member may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner.
l. NEWS – National Wi-Fi Members should use their best judgment when posting to any news group. Many groups have charters, published guidelines, FAQs, or “community standards” describing what is and is not considered appropriate. Usenet can be a valuable resource if used properly. The continued posting of off-topic articles is prohibited. Commercial advertisements are off-topic in most news groups, especially regional groups not specifically named for such. The presence of such articles in a group is not indicative of the group’s “intended” use. Please familiarize yourself with basic Usenet etiquette before posting to a newsgroup.
m. HIGH VOLUME USE – Using a personal account for high volume or commercial use is prohibited. The Services are intended for periodic, active use of e-mail, news groups, file transfers, Internet chat, games and browsing the World Wide Web. If you require a high volume service, please contact us to purchase commercial service.
3. REVISIONS TO THIS ACCEPTABLE USE POLICY
National Wi-Fi reserves the right to revise, amend, or modify this AUP and our other policies and Agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted at www.nationalwi-fi.com.
Continued use of service constitutes acceptance of the policies set forth in this AUP. If you do not accept these policies please notify National Wi-Fi immediately and we will cancel your service.
Privacy Policy
National WiFi is committed to respecting Customer’s privacy. As explained below, Customer’s personally identifiable information will only be used in the context of customer’s relationship with National WiFi, including service and billing functions and informing Customer of products and services of potential interest.
On various National WiFi web pages Customer can order services, make requests, and register to receive materials or support. The types of personal information collected at these pages are name, username, contact and billing information, transaction, and credit card information. Data collected online may also be combined with information provided during ownership registration of National WiFi products and services. In order to tailor subsequent communications and continuously improve products and services, National WiFi may ask Customer to voluntarily provide information regarding Customer’s personal or professional interests, demographics, product experience, and contact information.
National WiFi will not sell, rent, or lease Customer’s personally identifiable information to others. Except as may be required by subpoena, search warrant, or other legal process or in the case of imminent physical harm to a customer or others, National WiFi will only share the personal data the Customer provided with business partners who are acting on National WiFi ‘s behalf to complete the activities Customer requested. In that event, National WiFi ‘s business partners will be governed by National WiFi ‘s privacy policy with respect to the use of this data. Should a company not governed by National WiFi ‘s privacy policy require Customer’s personal information, Customer’s permission will be initially obtained, unless seeking Customer’s permission is inconsistent with legal guidelines or legal requirements. The use of any shared data will be governed by the company’s respective privacy policy.
National WiFi uses Customer’s information to better understand customer needs and continuously improve the level of service provided. Specifically, Customer’s information is used to help complete a transaction, to communicate back to Customer, to update Customer on service and benefits, and to personalize National WiFi ‘s web site. Credit card numbers are used only for payment processing and are not utilized for other purposes.
From time to time, National WiFi may use Customer’s information to contact Customer for market research or to provide Customer with information thought to be of particular interest. At a minimum, Customer will have the opportunity to opt out of receiving such direct marketing or market research contact. Where applicable, National WiFi will also follow local requirements such as allowing Customer to opt in before receiving an unsolicited contact.
National WiFi strives to keep Customer’s personally identifiable information accurate. Every effort is made to provide Customer with online access to Customer’s registration data so that Customer may update or correct Customer’s information at any time. National WiFi is committed to ensuring the security of Customer’s information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, appropriate procedures are in place to safeguard and secure the information collected online. National WiFi uses encryption when collecting or transferring sensitive data such as credit card information.
National WiFi may also collect certain non-personally identifiable information when Customer visits National WiFi ‘s web-site. National WiFi accomplishes this through the use of “cookies” or tracking mechanisms that collect this type of information. If Customer does not want this to happen or wants to know when it does happen, Customer’s browser should be set to warn Customer or to block cookies (although blocking cookies may affect Customer’s use of certain sites). In addition,
National WiFi or others may use small bits of code called “one-pixel gifs” or “clear gifs” embedded in some web pages to make cookies more effective.
National WiFi has put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information National WiFi collects online. However, no transmission of data over the Internet is guaranteed to be completely secure. While National WiFi strives to protect Customer’s information, National WiFi cannot guarantee or warrant the security of any information Customer transmits to
National WiFi . Any such transmission is done at Customer’s own risk. Neither people nor security systems are foolproof, and people can commit intentional crimes, make mistakes or fail to follow policies. Although National WiFi takes certain precautions, National WiFi does not guarantee security. Additionally, it may be possible for third parties to intercept or access transmissions or private communications unlawfully. Customer assumes the risk of any failure of security and agrees to do what Customer reasonably can to promote security.
Refund Policy
For newly installed internet
Requests for refunds must be made via email and submitted to This email address is being protected from spambots. You need JavaScript enabled to view it. or by using our ticket system (Click Here)
All refund requests must be made within 48 hours of service activation and will be evaluated on a case by case basis.
For service outages
- Conditions for Issuing Credits: National Wi-Fi will issue credits to customers when certain conditions are met. These conditions include specific types of service disruptions such as fiber cuts and internal software issues that cause the internet service to be disrupted.
- Widespread Outage Declaration: National Wi-Fi will declare an outage as "widespread" based on predefined criteria. This will involve assessing the extent of the outage across our network and possibly geographic regions.
- Minimum Duration for Credits: Credits will only be issued if the outage surpasses a duration of 12 hours.
- Credit Calculation: The credit amount will be equal to the cost of internet service for each affected day according to the customer's service plan.
Cancellation Policy
- Cancellation requests made within the current billing cycle will be processed within 1 business day. The service charges will be prorated at the time of cancellation, and if there is a refund applicable, it will be returned within 3-5 business days.
- If you wish to cancel services for future billing cycles, please make sure to request cancellation at least 5 business days before the start of the next billing cycle.
Please be aware that any fees or charges incurred during the cancellation notice period will be billed to the account holder. Additionally, if you cancel your service before the end of your contract, early termination fees may apply.
Thank you for choosing National Wi-Fi. We appreciate your business and hope you have had a positive experience with our company.
Internet Transparency Statement
Since 2010, the Federal Communications Commission (“FCC”) has issued a series of orders and rules to preserve the internet as an open platform. These original transparency rules went into effect on November 20, 2011 to “publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient for consumers to make informed choices.” In July 2014, the FCC Enforcement Decision issued a further Advisory Guidance clarifying that a provider’s advertising claims must match its posted disclosure statement. On December 14, 2017, the FCC issued its Restoring Internet Freedom Order re-categorizing broadband internet services as information services covered by Title I of the Telecommunications Act of 1996 and clarifying the requirements for a provider’s “Internet Transparency Statement.” The following rule summarizes the FCC’s requirements:
Any person providing broadband Internet access service shall publicly disclose accurate information regarding the network management practices, performance, and commercial terms of its broadband Internet access services sufficient to enable consumers to make informed choices regarding the purchase and use of such services and entrepreneurs and other small businesses to develop, market, and maintain Internet offerings. Such disclosure shall be made via a publicly available, easily accessible website or through transmittal to the Commission. FCC Restoring Internet Freedom Order at par. 215
Through these rulings, all Internet service providers such as NATIONAL WI-FI (“NATIONAL WI-FI”) are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing Terms of Service, Acceptable Use Policy, and Privacy Policy.
The FCC’s rules require internet service providers to disclose the following practices:
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Transparency. Fixed and mobile broadband providers must disclose the reasonable network management practices, performance characteristics, and terms and conditions of their broadband services;
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Blocking. Any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.
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Throttling. Any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.
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Affiliated Prioritization. Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate, including identification of the affiliate.
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Paid Prioritization. Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.
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Congestion Management. Descriptions of congestion management practices, if any. These descriptions should include the types of traffic subject to the practices; the purposes served by the practices; the practices’ effects on end users’ experience; criteria used in practices, such as indicators of congestion that trigger a practice, including any usage limits triggering the practice, and the typical frequency of congestion; usage limits and the consequences of exceeding them; and references to engineering standards, where appropriate.
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Application-Specific Behavior. Whether and why the internet service provider blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.
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Device Attachment Rules. Any restrictions on the types of devices and any approval procedures for devices to connect to the network.
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Security. Any practices used to ensure end-user security or security of the network, including types of triggering conditions that cause a mechanism to be invoked (but excluding information that could reasonably be used to circumvent network security).
Blocking and Prioritization
Blocking:
NATIONAL WI-FI does not block lawful content, applications, services, or non-harmful devices.
Throttling:
NATIONAL WI-FI does not throttle lawful content, applications, services, or non-harmful devices.
Affiliated Prioritization: NATIONAL WI-FI does not prioritize its or its affiliates' services over any others subscribed to or chosen by its customers.
Paid Prioritization:
NATIONAL WI-FI is a net-neutral provider of broadband internet services and all associated services provided over the user’s internet connection. NATIONAL WI-FI engages in congestion management to ensure the best user experience across its customer base and those are described below.
Congestion Management
Traffic subject to congestion management practices:
In the event of network congestion, NATIONAL WI-FI may prioritize traffic on s sensitivity basis, meaning network activities that are most sensitive to congestion (such as VoIP) may be given the highest priority to provide the highest quality user experience.
Purposes served by congestion management practices:
To provide all customers with reliable internet access during peak usage hours.
Criteria used in determining congestion management practices:
“Not applicable.”
Usage limits:
At this time, NATIONAL WI-FI does not limit bandwidth usage.
Application-Specific Behavior: NATIONAL WI-FI does not block internet traffic regardless of protocols, applications, ports, or devices except to protect the network and customers.
Device Attachment Rules: NATIONAL WI-FI has no restrictions on the types of devices attached to its network.
Security: NATIONAL WI-FI uses various tools and methods to protect the security of its network and, in turn, its customers. NATIONAL WI-FI has implemented several network-based security tools designed to identify and block malicious activity. NATIONAL WI-FI monitors for unusual login, firewall, and other specific malicious network activity on its network. NATIONAL WI-FI employs various practices which include temporarily blocking certain traffic if malicious activity is detected, if traffic volumes exceed certain baseline metrics, if the source of the traffic is potentially harmful to its customers, or if traffic is known to be associated with illegal behavior. NATIONAL WI-FI may block specific ports, and internet protocol addresses, and cancel or suspend customer accounts used to host malicious websites, send phishers or spam, launch malicious attacks, or attempt to steal customer information. To maintain the integrity of its network and security programs, NATIONAL WI-FI does not disclose specific details about its security tools and methods.
Disruptions: NATIONAL WI-FI does not guarantee uninterrupted service. NATIONAL WI-FI will not and cannot be responsible for any disruption of service due to power outages, equipment malfunctions, customer-induced issues, or any natural or unnatural causes beyond NATIONAL WI-FI control. NATIONAL WI-FI will make every reasonable effort to restore service as quickly as possible. NATIONAL WI-FI does not guarantee a refund or service credit for loss of service. The Subscriber acknowledges and agrees that the service is not intended to be, and will not be used as, your primary or “life-line” telecommunications service.
Performance Characteristics
NATIONAL WI-FIs must disclose the following network performance characteristics:
Service Description:
Technology:
NATIONAL WI-FI provides fixed wireless broadband service using unlicensed frequencies. Broadband service is delivered via a network of access points and backhaul fiber and/or radios installed on various towers that connect to NATIONAL WI-FI’s internet access equipment and redundant transport paths. Customer premise equipment sends and receives internet from the access point on the tower.
Access Speed and Latency:
All NATIONAL WI-FI service offerings are described as “best-effort” and are not guaranteed. Actual bandwidth availability for any customer may vary depending on peak usage times, access point capacity, and customer-owned equipment.
Latency on NATIONAL WI-FI’s wireless network is well below 100ms at all times with normal ranges between 30-40 ms. Latency is dependent on the type and number of customer-owned equipment, peak usage times, and temporary external interference.
Suitable applications:
NATIONAL WI-FI’s fixed wireless broadband service is suitable for real-time applications such as VOIP, Gaming, remote desktop, VPN, etc.
Impact of Specialized Services: NATIONAL WI-FI is a VoIP service reseller. Except for VOIP service, NATIONAL WI-FI does not provide any other specialized service. VOIP bandwidth is shared with other devices on a customer’s purchased Internet package. A customer’s broadband Internet access may be affected while using their VOIP service.
Impact of Non-Broadband Internet Access Service Data Services: None.
Commercial Terms
Internet service providers must disclose the commercial terms of their broadband Internet access service including those listed below.
Pricing: NATIONAL WI-FI will only install Internet service after our technicians have determined that the signal quality is adequate. Service availability is subject to signal quality, terrain, physical obstruction, and local interference. Pricing for services is available at www.nationalwi-fi.com
Terms of Payment: All service charges are billable in advance and due upon receipt. A late charge of 5% of the unpaid balance or a minimum of $5.00 will be charged on all accounts not paid by the 10th of the current month. If payments are not received by the 25th of the month, NATIONAL WI-FI may suspend service without further notice. Restoration of service shall be subject to payment by the subscriber of all amounts in arrears plus a $25.00 reconnect fee.
Early Termination Fee: To cancel service before the end of this agreement term, the subscriber must provide NATIONAL WI-FI 30 days advance notice of cancellation. Subscriber is subject to a $150 early cancellation fee. Should the service degrade beyond NATIONAL WI-FI’s control and NATIONAL WI-FI is unable to restore service, then NATIONAL WI-FI will waive the contract and will not charge an early termination fee. All installation and past service fees are non-refundable
Taxes, fees, & other assessments: Subscriber is fully responsible for all federal, state, and local taxes, fees, surcharges, and other assessments that are imposed on the services and equipment. This Agreement sets forth the entire agreement of the parties and may be amended only in writing and signed by the party to be bound thereby. Failure to pay any charge due NATIONAL WI-FI or to return NATIONAL WI-FI’s equipment shall entitle NATIONAL WI-FI to take legal action to recover the same, and Subscriber will be liable for and shall pay NATIONAL WI-FI (i) all expenses incurred in connection with collection of all amounts in arrears and (ii) reasonable attorney fees of 25% of the balance owed to NATIONAL WI-FI. Or describe NATIONAL WI-FI’s practices.
Privacy Policies: No customer browsing information is stored. We do not perform deep packet inspection. No information is provided to third parties. NATIONAL WI-FI’s privacy policy can be found here: www.NATIONAL WI-FI.com/terms
Redress Options: NATIONAL WI-FI will expeditiously address all customer complaints. Customers can contact our office by phone at 855-465-1560 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
FCC Notice
If a customer believes that this Internet Transparency Statement terms are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints following these instructions at the following address: https://consumercomplaints.fcc.gov/hc/en-us/articles/115002206106. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.
Additional Disclaimers
These internet transparency rules, as adopted are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, these rules do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. Moreover, NATIONAL WI-FI reserves the right to cooperate with law enforcement investigations upon proper legal notice and procedures. For additional information, please review the Acceptable Use Policy located at www.nationalwi-fi.com/terms.